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Frequently Asked Questions
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What is the
difference between the New Generation Ergo and the Ergo Classic?
I
am
finding my baby very heavy in my Baby Bjorn. What do you recommend?
Which should I
buy? The
Ergo Baby Carrier or the Patapum Baby
Carrier?
Can
I wear my baby facing out in the Ergo?
What
is
your return policy?
When
will
my order get here?
Can
I
nurse my baby in your baby carriers?
How
does
the Ergo compare to the Kelty?
I
tried
to get my 7 month old baby on my back with the Ergo but I couldn't do
it.
I
can't
close the chest strap when I wear the Ergo on my front. I just can't
reach it - I'm not flexible enough.
When
I
wear the Ergo on my front, the chest strap digs into my neck and isn't
comfortable.
How
do I
nurse in the Ergo?
How
do I
use the sleep hood on the Ergo?
Will
I be
too hot
in the summer with a black Ergo? My baby is 3 months old and I am so
hot with her on my chest. I'm looking to buy an Ergo when she's a
little older.
It
looks
really
tricky to put the baby on the back with the Ergo or Patapum. How hard
is it to learn?
I
have
loved wearing my baby in my sling but now he's getting too heavy and
it's bothering my back. What do you recommend?
My
back
hurts a lot since pregnancy. Will I be able to wear my baby?
Question: What is
the difference between the
New Generation Ergo and the Ergo Classic?
Answer:
- The waist band on the NG has been
redesigned. The Ergo Classic had this flap thingy that was supposed to
make it comfy but all it does is get in the way or dangle down. You
were supposed to thread this thingy and it was a hassle so it wound up
dangling down and looking silly.
- The body of the carrier is a bit wider.
This is great with a toddler as it will support more of their leg. In
the Classic, a large toddler could look like they were dangling more
than riding piggy back.
- The darts in the carrier body make it easy
to get a good fit every time. The backband is meant to sit flat against
the wearer's body in order to transfer weight. If it hangs away from
the body, more weight will be supported by the shoulder straps. The
Classic Ergo can be worn correctly but the NG Ergo just sits right
without fussing because of the darts.
- Something about the shoulder straps is
just better. They have more curvature and it seems like they fit a bit
better and also there doesn't seem to be anything touching the boobs; I
had a concern sometimes with the Classic that maybe a strap touching a
boob could lead to a plugged duct.
- The storage pocket is handy and you can
reach it with baby on your back because it's a vertical zipper. I often
keep a spare dipe or something there.
- The waist pouch attaches to your front no
matter if baby is in back or front.
- The hood design is better. There are
D-rings to attach the straps to both in the out of the way and the
in-use positions. The hood still falls out of the storage pocket but if
you attach the straps it doesn't get in your way. I think the classic
hood just flopped around and never stayed in its pocket.
- SNAPS! The NG hood has quiet snaps instead
of noisy velcro which is sure to wake a sleeping baby.
- The chest strap adjustments can be
tightened to the shoulder straps once you find where you'd like them.
This is important for 2 reasons. First, you can choose where you like
the chest strap and never adjust it again, and 2nd, with the hip
position, the chest strap could fall off the shoulder straps and get
lost so since it can be fixed in position, you don't need to worry
about this.
- Hip carry - the NG has brought the hip
carry back! The Ergo Classic didn't offer a hip carry option. There was
an Ergo before that that had a hip carry.
Question:
I am
finding my baby very heavy in my Baby Bjorn. What do you recommend?
Answer: You might
consider the Ergo or
Patapum. They can both be worn front or back and have 2 shoulder
straps. All of our baby carriers transfer some of the weight to your
hips. As your baby grows, it's best to not be limited to a front
carrier. The Ergo and Patapum can both be worn front or back and are
simple to use. Wraps are an elegant option and can be used in a variety
of posit
Question:
Which should I buy? The Ergo Baby Carrier or the Patapum Baby
Carrier?
Answer: Both are great products. Both can
be worn front or back. The following are a few areas to consider:
First,
obviously, the price is
different, but you do get more with the Ergo Baby Carrier. The Ergo
has a pouch in which the baby sits created by darts on the fabric. In
the Patapum, the baby creates the pouch by proper placement when
putting the carrier on. The Ergo lining makes it a more
comfortable ride for baby. The Patapum is not as plush. The contoured
shoulder straps on the Ergo make it a more comfortable carrier for the
wearer. The pocket on the back of the Ergo is very handy. The safety
elastics on the Ergo's buckles are a great feature in case a buckle
ever failed. Also, the Ergo baby carrier can be converted to a hip
carrier. Which baby carrier do I reach for? It depends. If I am going
on a trip and I can only take one, it's the Ergo baby carrier every
time. I But for every day light errands, it is
often the Patapum because
of the style and color. (I love the khaki!)
The second
area is style. It is a personal preference which baby carrier you
prefer the look of. The Patapum has a detachable sleep hood and without
the hood, it looks more sleek than the Ergo. The hood itself is
constructed of a see-through mesh on the Patapum, while the Ergo hood
is solid light weight cotton. The color may also be a deciding factor.
The third thing to consider is
the size of the wearer. Some smaller moms find the Patapum fits
their torso length a bit more snugly. Check out the buying guide for more
information.
Question:
What is
your return policy?
Answer: The Ergo Baby Carrier is eligible
for a full refund in the first 60 days. All other products must be
returned within 5 days of receipt. There will be a $10 restocking fee
for all other baby carriers, $5 for other items. Returns and exchanges
must include all of the original packaging and literature. If the item
is dirty, washed, or incomplete, we reserve the right to deduct all or
part of the refund. Please try on your purchase and make sure it is the
right size before you wash it. If you are having difficulties in
adjusting or using your baby carrier, we ask that you first attempt to
let us help you find a solution.
Question:
When will
my order get here?
Answer: All orders ship by the next
business day via USPS Priority Mail from our warehouse in Florida.
Please check the USPS website to see when your item will arrive. Most
items arrive in 1 to 3 days from when they are shipped. Shipping is
FREE for all items.
Question:
Can I
nurse my baby in your baby carriers?
Answer: Yes! You can nurse your baby in
all of the baby carriers we sell! Please contact us if you are having
any difficulties. We love to help!
Question:
How does
the Ergo compare to the Kelty?
Answer: I had a
frame pack with my older daughter and I always felt like a bull in a
China shop with it! The Ergo is a great way to keep my toddler out of
trouble when I'm shopping because she's very close against me and I
don't have to worry about knocking things over. It was difficult to
swing the Kelty up and onto my back. It's very easy to get my daughter
into the Ergo. I found the Kelty made my shoulders and neck very tired
because I could never get it adjusted snug enough. I wear the Ergo for
hours and it never bothers me.
Question:
I tried
to get my 7 month old baby on my back with the Ergo but I couldn't do
it.
Answer: Practice.
You might wait a month. It gets easier. Continue wearing baby on front
for now and on your back when someone can help you. When you want to
try it on your own, have someone spot you and use a mirror. Watch the
instructional video a few times through and read it carefully. It's not
just you learning; your baby is also learning how to be on your back!
Question:
I can't
close the chest strap when I wear the Ergo on my front. I just can't
reach it - I'm not flexible enough.
Answer: In order to
get to this strap and get it positioned comfortably, put your baby on
your chest and lift both shoulder straps. Then loosen one shoulder
strap while holding baby with your other hand. Reach back and close the
chest strap behind you. It will be much easier to close it if one of
the shoulder straps is very loose. Slide the chest strap down both
shoulder straps as far as you can reach. Now simply tighten the
shoulder straps until they are comfortable.
Question:
When I
wear the Ergo on my front, the chest strap digs into my neck and isn't
comfortable.
Answer: You need to
wear the chest strap a little lower. Please see the previous answer for
more tips.
Question:
How do I
nurse in the Ergo?
Answer: To nurse in
the Ergo, loosen both shoulder straps a lot until baby drops down low
enough. It is helpful to wear clothing that can be pulled down from the
top. You may have to help baby reach by lifting a little. Once baby is
done, you can tighten the straps. Note that when you are learning to
nurse in any baby carrier, it's often helpful to stand, rock, bounce,
or walk. First get the baby latched on and then concern yourself with
adjusting the baby carrier. I thought this was one of those "Emperor
has no clothes" tricks that people talked about but no one could really
do with an infant until I had my second baby.
Question:
How do I
use the sleep hood on the Ergo?
Answer: When you
suspect your baby is falling asleep, you can have the straps to the
hood unsnapped and dangling down, ready to go. If the baby is on front,
you will need to put the hood on and thread the straps behind you. It
is not critical to thread them through the D-rings on the shoulder
strap. In fact, with baby in front, you may need to only use one of the
straps on the sleep hood because you can see where your baby's head is
resting. Thread the strap through the D-ring or anything you can reach
and snap it. If your baby is on your back, you can ask for help or do
the following: Lean forward at the waist and rock side to side until
you feel your baby's head come to rest between your shoulder blades.
Hold the tips of both ends of the sleep hood straps and lift them up
and over your head. Hold them in front and make sure you caught your
baby's head in the sleep hood before standing up. Try again if you
didn't get the hood over the baby's head. Once your baby's head is in
the hood, hold onto the straps and stand up slowly. It is helpful to
rock a little to keep baby asleep. Now run the straps through the
D-rings on the chest strap and snap them.
Question:
Will I be
too hot
in the summer with a black Ergo? My baby is 3 months old and I am so
hot with her on my chest. I'm looking to buy an Ergo when she's a
little older.
Answer: We live in South Florida and we
use the black Ergo. The cotton is very cool and breathable and is fully
lined in a soft fabric. Our baby never feels
overheated. We do tend to wear her on our backs as it's much cooler
than on the chest. On a related note, you are still experiencing
overheating related to hormones and pregnancy. It takes longer than 3
months for your hormones to regulate and your temperature to normalize
after birth. You will be more comfortable in general in a few more
months or sooner.
Question:
It looks
really
tricky to put the baby on the back with the Ergo or Patapum. How hard
is it to learn?
Answer: It depends. Some people pick it up
immediately and others have to struggle with it for a while. I am one
of the latter. That is why I teach it. I understand every aspect of why
it's difficult and can help you. If you have any questions, please call
for a consultation. If you are very inflexible, back carriers might not
be for you.
Question:
I have
loved wearing my baby in my sling but now he's getting too heavy and
it's bothering my back. What do you recommend?
Answer: The Ultimate
Hip Carrier is great
for heavier babies. It's simple to use like a sling but it transfers a
lot of the weight to your hips.
Question:
My back
hurts a lot since pregnancy. Will I be able to wear my baby?
Answer: YES! You are
already lifting your
baby all the time anyway. I would recommend a 2-shouldered carry such
as the Ergo. I also have had intermittent back pain for years. When it
is bad, I can't use a sling or even carry my baby in from the car on my
hip. If I put her in the Ergo, front or back, I can wear her for hours
because it's totally symmetrical.
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